Short Desc Cluster
Long Desc Cluster
Field Analysis
Incident Analysis
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Time Picker
1 Month
6 Months
1 Year
Assignment Group
ACCESS ADMIN - ITSM (UHT) - SPT
ACCESS CONTROL - ITSM (UHT) - SPT
AIDE-Support
APPSTORE - SUPPORT
Care Help Desk
CITRIX IMS (UHT) - OSW
DSM APPSENSE
DSM - DESKTOP MANAGEMENT
EFX - GROUPWARE OPS (UHT) - OSW
ELS (UHT) - DSK
Email_Security_Configuration
EMS - GROUPWARE OPS (UHT) - OSW
ENGINEERING - GROUPWARE OPS (UHT)
EUTSD Virtual Capability Intake
eSignature_AdobeSign
EUTSD_EndpointSecurity_Operations
FAX - GROUPWARE OPS (UHT) - OSW
GROUPWARE OPS (UHT) - OSW
HCD (COR) - APP
HPPRT (UHT) - SPT
HPPRT - International Support
HUMAN CAPITAL APPLICATIONS
IAM-WAM-CORPORATE
Image Engineering and Architecture
Imprivata National - SPT
ISO - CYBER DEFENSE SUPPORT
ISO - ENCRYPTION
ISO - IPAM
ITAM WORKSTATION OPERATIONS
ITSS Mergers and Acquisitions
ITSS_Hardware Replacement
Load Balancer Incidents
NHS_SLO_DCIS
NHS_SLO_Remote
OC (BMG) - IT Desktop Support
OC (BMG) - IT ServiceDesk
OC (LDMGCO) - Service Desk
OC (Oregon) - Applications
OC (Oregon) - BSL and Onboarding
OC (Oregon) - Networking
OC (Oregon) - Systems Engineering
OC (Oregon) - T2 CIT
OC (Oregon) - T2 Service Desk
OC (Oregon) - Telecom
OC (Oregon) - Training
OC (Oregon) T1 Service Desk
OC (PacWest) - IT Analytics
OC (Pacwest) - IT Telecom Support
OC (TEC) - IT Desktop Support
OC (TEC) - IT ServiceDesk
OC (TPC) - IT ServiceDesk
OC (WA) - IT System Administration
OC (WA) - PNW IT IO Engineering
OCR-GROUPWARE OPS (UHT) - OSW
OneDrive O365 Support
OPTUM_CARE_EE
OptumCare_O365_Engineers
OptumCare_O365_Support
OregonMedical Group_Informatics
PDA - GROUPWARE OPS (UHT) - OSW
Power Platform
Practice Assist
PRINTGROUP - SPT
RCO_APPLICATIONS
RCO_CITRIX/VDI
RCO_COMMUNICATIONS
RCO_CONNECTIVITY
RCO_INFINITY
RCO_WORKSTATION
RCO_VOICE MACD
SED Engineering - Commercial
SHAREPOINT COLLABORATION - OSW
SWAT - SECURITY WORKSTATION ACCESS TEAM
SYSTEMS MANAGEMENT OPERATIONS - EUTS
Telecommuter Internet Services Support Team
TSC HELP DESK - SPT
TSC SELF SERVICE
UHO MainframeEnvironments-Support
USS_MEM_Support
VDS VDI - SPT
VOICE LIFECYCLE MGMT - VOICE SERVICES (UHT) - NTW
vRealize Services
WIRELESS MOBILITY - VOICE SERVICES (UHT) - NTW
WORKSTATION_TVM - RCO REMEDIATION TEAM
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State
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Incident ID
Priority
Opened By
Machine Name
Issue Product
Reference
Short Description
Solution/Workaround
Assignment Group
Assigned To
Channel
Task Type
Category
KB Integration
Last Update Time
Reopen Count
Reopened By Caller Count
Restored On
Pending Closed On
Total ADTM
ADTM Validation Comments
Business
Description
Working_Notes
Closed
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